Organization Assessment and Analysis:

• Organizational climate
• Customer satisfaction
• Total quality program effectiveness
• Critical work processes
• Supervisor and peer ratings
• Training needs

Purpose -- To gather, analyze, and report 'hard' data about the current state of the organization, program, or issue in question. Goes beyond symptoms to factors bearing on the issues and underlying causes.

Results -- Managers who are responsible for people, projects, programs, and critical work processes are offered hard data about what is working, what needs to change, and what forces might be affecting performance in their areas of responsibility.

Special Features -- Interviews, surveys, and data collection processes are customized to explore and assess issues unique to an organization. The data is reported in a way which allows each participating manager to compare data on their own area of responsibility with normative data on their larger organization or their industry.