CUSTOMIZED TRAINING

Leadership Development Programs:

One to five-day programs focus on: current thinking about leadership, provide self-report and 360 feedback; and provide experiential opportunities to develop critical leadership skills.

Topics include:

· Valuing and managing differences · Conflict management

· Effective decision making · Facilitating group problem solving

· Change management · Performance development

· Developing high performance teams · Strategic thinking

· Goal setting · Action planning

 

High Performance Team Development Programs:

One to three-day programs are custom-designed to meet the developmental needs of intact teams or to teach team leaders how to lead and develop high performance teams. Typically, these programs involve several different methods woven together to produce a hard-hitting and effective experience that demystifies the magic of high performance teams, enhances team interaction and improves team performance long after the program concludes. These methods include:

Sample Reports:
Team Report
individual Contribution Report

    • Team needs assessment (intact teams only) -- The team's unique developmental needs are identified through one-on-one interviews or surveys. This allows subsequent team development activities to be custom designed to meet actual needs and to resolve underlying issues affecting performance.
    • Valuing differences -- This approach focuses on how different perspectives, cognitive styles and interaction preferences play out in daily interaction, why these differences are valuable, and how they can be harnessed for increased effectiveness. This approach usually includes team and individual feedback from high quality assessment instruments that give personal meaning to otherwise generic concepts.
    • Action learning about how high performance teams work -- Team challenges are designed that simulate issues actually faced by the participants in their own work teams. Experience working together on these challenges offers learning which is direct, consequences which are immediate, difficulty which increases with each succeeding challenge and the opportunity to refine and practice lessons learned together throughout the program. For intact teams, the end result is a shared positive team experience that becomes a 'touchstone' for future work together as a team.
    • Development of Operating Standards -- Based on their shared experience, intact teams are usually ready to identify standards for working together that they are willing to hold themselves and each other accountable for. These standards become another 'touchstone' for effective working together because they provide a clear reminder of what they are looking for in their daily work together.
    • Facilitated problem solving, decision making, planning or dialog -- Building on their shared experience as a high performing team and clear operating standards, another important step in development of intact teams typically involves work on real work issues they face as a team. This translates the program experience to the 'real world'. As intact team members focus on real issues, particularly those in which they each have a vested interest, our facilitator's focus on the team's working process and provide feedback on the fit of team member's behavior and the agreed upon operating standards. Also, should the process get stalled, the facilitator can offer strategies for moving forward.

 

Other Programs:

Other program can be offered to deal with individual skill development (time management, problem analysis, planning skills, etc.) or special topics (effective customer service, creative and critical thinking, developing vision and core values, etc.).